FREQUENTLY ASKED QUESTIONS

ORDERS

Does us.usn.global store my card information?

We do not store your card information without your permission.

How do I complete my order?

  1. Add products to your cart.
  2. Check that your products, flavors, and sizes are correct.
  3. Proceed to checkout.
  4. Pay using a secure payment method.
  5. We will process your order as soon as we receive a successful payment.

My payment didn't go through, what should I do?

Please email us at admin@AGSN.global to check your payment attempt.

Can I change my order?

Yes, you can change your order. Please note that any changes will cause delays in the processing and delivery of your products.

Can I cancel my order?

If you are not satisfied with your order, you can return the products subject to the terms in our returns and refund policy. Please contact us at admin@AGSN.global within seven (7) days of delivery, and specify the reason for your return. Refer to our returns and refund policy for more information.

Who can I contact if I have issues with my order?

Please email us at admin@AGSN.global.

Can I order products without registering and creating a profile?

Yes, you can order products from the USN website without creating a profile. If you already have an account, you will also be able to order without logging in.

How can I see how much stock is available on the website?

Our website shows the availability of stock based on the current day’s stock level. If there is no stock available in our warehouse, it will not be available for order on our website.

Can I order products that are out of stock?

No, you will not be able to order products that are out of stock. Check back again soon for new stock.

What should I do if I have any medical concerns?

Please send an email with details about your concerns to admin@AGSN.global and we will correspond with you from there. Remember that you should always consult with your healthcare practitioner regarding supplements, changes in diet and exercise.

SHIPPING

How can I track my delivery?

Once you’ve placed your order, and we have successfully processed your payment, you will receive an email with your courier tracking number. You can use this number to track delivery after the your order has been dispatched. You will also receive an SMS from the courier once your order has been dispatched and it is on its way to you.

Can I order from us.usn.global if I live outside of the United States of America?

No, we can only deliver products within the borders of the continental United States. However, if you provide us with all your details, we can put you in contact with a distributor that is closest to you. Please send your information to admin@AGSN.global and we will assist you from there.

What is the delivery cost for items purchased online?

Delivery is free on orders over $35.00 (i.e. $35.01 and more). A flat rate of $9.99 will apply for orders under $35.00 (i.e. $35.00 and less).

How do I change my delivery address?

Please send an email to admin@AGSN.global for any address changes.

SUPPLEMENT FAQ

Can I get the same online sales or combo items at any physical retailer?

No, our online combos and specials are exclusively available on our website.

Where can I find USN’s full range of products and prices?

Our full range of products (with prices) is available on our website. We also stock a selection of products at leading retailers and selected smaller retailers.

How should I use my supplements?

All the usage instructions are on the packaging, including the serving size of each product. Please follow the instructions when using the products. You can also refer to the directions for use information on the website. This information is available when you click on a product.

Can I use supplements while I am pregnant/breastfeeding?

No. We advise against using sport supplementation during pregnancy and/or lactation. If you find out that you are pregnant, stop using sport supplementation immediately. Please consult your healthcare professional as to what supplementation you may or may not use during these times.

Can I use any supplements if I am a professional athlete?

If you are subject to anti-doping testing, you should be mindful of what you supplement with. Please consult this with a medical professional or your professional coaching staff on supplementation and anti-doping testing. Click here for more information, or if you are unsure or need further assistance, please send an email to admin@AGSN.global.  

Do I have to exercise and eat well-balanced meals when taking supplements?

Yes, a good training and diet routine are essential for your goals and will yield optimal results.

What does creatine do?

Creatine helps increase the peak power output of muscle, strength, performance and endurance.

What are Branched-Chain Amino Acids (BCAAs)?

There are three BCAAs:

  • Leucine—promotes muscle anabolism (muscle building), as it is an anabolic amino acid that prevents muscle catabolism (muscle breakdown).
  • Isoleucine—boosts energy levels.
  • Valine—regulates the immune system.

BCAAs are usually in a ratio of 2:1:1 or 12:1:1 (Leucine: Isoleucine: Valine).

What are the benefits of glutamine?

Glutamine is a conditional essential amino acid. It is involved in almost all chemical and cell reactions in the human body. It aids the recovery of muscle inflammation due to exercise or sport, hence decreasing muscle soreness and muscle stiffness, helping muscles recover faster. It is also responsible for lean muscle development.

What should I do if I think that my USN supplements are faulty?

Please send an email with your query and supporting images (if applicable) to admin@AGSN.global. Our quality control department will be in contact with you.

What should I do if I think that my USN supplements don’t work?

Please remember that good supplements work optimally when combined with an effective eating and training program. Visit our website for free eating and training programs suited to your specific goals. If you believe that your supplements are faulty, please send an email with your query to admin@AGSN.global. Our quality control department will be in contact with you.

Which supplements are suitable for anyone over the age of 15 (or under 18s)?

  • BCAA Amino + (lean muscle recovery)
  • Pure Glutamine (single amino acid for muscle recovery)
  • QHUSH Super Pump (stimulant-free pre-workout)

Why do the variants of the same product differ in price?

We have developed variants in our product ranges to accommodate different budgets and preferences. Generally, the more active ingredients a product contains, the more expensive it is. All of USN’s products are made from good quality ingredients, but the formulation and content differ from product variant to product variant.

ONLINE STORE FAQ

Does USN have a physical store where I can buy my supplements?

No, we do not have a physical store. However, you can buy USN products from reputable retailers and a select few pharmacies. Remember that you can buy all your USN supplements and products online at www.us.usn.global.

Where can I find all of USN’s products and prices?

Please visit our online store at www.us.usn.global for all our products and their prices.

I am experiencing technical difficulties on the USN website. What should I do?

Sorry about that! Please send an email to admin@AGSN.global and we’ll correspond with you from there.

Can I buy USN products in bulk?

No, unfortunately we do not sell in bulk to the public, but we do sell in bulk to authorised retailers.

Can I order samples online?

Unfortunately, we do not offer samples directly to the public. We do provide samples to authorized retailers, which they can distribute to the public. Please ask for sample options at your nearest USN stockist.

I cannot track my order. What should I do?

Please send an email with your personal and order details to admin@AGSN.global.

AMBASSADORS, RESELLERS AND SPONSORSHIPS

How do I become a USN reseller in the USA?

Distribution is subject to approval. Please send an email to admin@AGSN.global. You will receive a questionnaire that must be submitted to our sales department for review. We will contact you once your application has been approved or denied and communicate with you from there.